Holley Navarre Medical Clinic - Joel Rudman, M.D.
 
FRONT OFFICE/RECEPTION
 
We are delighted to welcome you to the Family Practice
office  of Dr. Rudman in the heart of Navarre. You will be greeted by Tammy, our front office specialist, who will be able to check you in and verify your insurance. This is your point of contact with our office. If you have any questions, if you need to reschedule an appointment or get worked in for an emergency, this is who you need! When calling our office, press "0" for this option. Tammy will be glad to find a time to suit your needs.
 
REFERRAL COORDINATOR/NURSE
 
We have the luxury of having Penny, a talented RN, on our staff specifically to help coordinate care with other offices and specialists, especially for our Tricare beneficiaries. Penny also can assist you with any test results or refill requests you may have. Consider our RN to be your bridge between your visit with the doctor and any issues or questions you may have before or after the visit. For this option, press "3"from our automated system.
 
 
MEDICAL ASSISTANT
 
Dr. Rudman is pleased to welcome our new medical Assistant, Angel, to our office!
Many of our patients know Angel from her service to the community and her church. Our assistant works directly with the physician and will register your vitals and run any tests ordered by the doctor. The medical assistant will address any needs you have during your visit and is directly involved in your visit with the doctor. If you are returning a call specifically from the MA, press "1". All other calls should ask for the RN in order to be processed quickly and efficiently.
 
 
BILLING
Our billing is handled essentially "in-house", locally. Your charges are filed electronically where possible to protect your privacy. If you do not understand your bill, or if you are having a problem with your insurance, we ask that you call your insurance company first. Every insurance is different, and they are best equipped to explain why they did or did not pay for a service. If you still have questions after contacting your carrier, you may press "5"to leave a message for Sophie, our biller.